FAQ

What do professional organizers do?

Professional organizers use tested principles and expertise to enhance the lives of clients. By designing custom organizing systems and teaching organizing skills, we help individuals and businesses take control of their surroundings, their time, their paper piles, and their lives!

Why would I hire a Certified Professional Organizer?

Certified Professional Organizers, or CPOs, are governed by The National Association of Productivity and Organizing Professionals (NAPO). NAPO has been recognized as the organizing authority for over 25 years. In order to become a CPO, members must provide documentation of 1,500 hours of paid work experience as a professional organizer within five years prior to applying. Additionally CPOs must agree to adhere to the highest ethical standards, and successfully pass a standardized exam with more than 100 multiple choice questions. Recertification, by CEUs or re-examination, is required every three years.

How long will it take to get me organized?

Each organizing project is different. The length of the project depends on the size of the space, the amount of clutter and how quickly you can make decisions on what to keep and what to get rid of.

How much does it cost and how do you charge for organizing services?

We will discuss fees in our initial phone consultation. The total cost of a project varies from client to client.
Accepted forms of payment are cash, check, Visa, Mastercard, American Express and Discover.

What is your cancellation policy?

We understand our clients are just as busy as we are. However, if clients cancels and/or reschedules frequently, we are unable to schedule other clients on short notice. Because of this, we require cancellations to be made at least 48 hours in advance of our appointment. Rescheduled and cancelled appointments will be charged the full amount of the booked session.

What is your confidentiality policy?

As a member of NAPO I adhere to the Code of Ethics of the National Association of Productivity and Organizing Professionals I pledge to:

Serve my clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.
Keep confidential all client information, both business and personal, including that which may be revealed by other organizers.
Use proprietary client information only with the client's permission.
Keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.

Do you provide mentoring for new organizers?

Yes, we do! We can teach you everything you need to know about becoming a professional organizer. We provide individualized attention, allowing you to learn at your own pace. We also have business documents for sale that can help streamline the process so you don’t have to reinvent the wheel.

Are you hiring?

We are always on the lookout for the right type of person to join our team. If you love to organize, are extremely detail oriented, and have an eye for aesthetics - we'd love to talk to you! Check out more job requirements and details here, and then email us at info@reclaimnc.com with your cover sheet and resume.

Do you speak to groups and share organizing tips?

Yes, we love sharing organizing tips and are happy to tailor a presentation for your group. Here is a list of organizations to whom we have presented to.

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